Refund & Cancellation Policy

This policy explains how cancellations and refunds work for Droppnotes subscriptions and should be read together with our Terms & Conditions.

The free plan does not require payment details and does not create charges. You can stop using Droppnotes or delete your account at any time.

• Cancel from your account settings or by emailing support@greyfeathers.io.
• Your cancellation takes effect at the end of the current billing period, and you keep paid access until then.
• Your account moves to the free plan; cancellation does not automatically delete your projects or content.
• Plan downgrades apply at the start of the next billing cycle.

• First 7 days: we provide a full refund if you request it within 7 days of your first paid subscription.
• Unintended renewal: contact us within 7 days of renewal. If the renewed period has not been materially used, we will refund it.
• After 7 days: subscription fees are generally non-refundable, and we do not provide pro-rata refunds for unused time.
• Annual plans follow the same 7-day refund window.
• We may decline a refund request where there is evidence of abuse or repeated refund cycling.

If you are charged twice or charged an incorrect amount, we will refund the difference in full regardless of the 7-day window. Please send us the relevant transaction details so we can trace the payment.

• Email support@greyfeathers.io from the address linked to your account.
• Include the payment date and amount so we can identify the transaction.
• You do not need to provide a reason for a first-week refund.

We aim to respond to refund requests within 5 business days. Approved refunds are returned to the original payment method and usually appear within 5–10 business days, depending on your bank or payment provider.

Questions about cancellations, billing, or refunds can be sent to support@greyfeathers.io.

Greyfeathers Studios Pvt Ltd · India